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Susan Trahan-Rankin has extensive work experience in human resources, with a focus on building and scaling early/medium stage businesses. Susan currently holds the role of Director, People at ChurnZero since 2022. Prior to that, they were a Co-Founder at WISH Properties LLC starting in 2018. Susan also worked as Director, People at thredUP from 2020 to 2022. Susan has experience as a Human Resources Consultant for various organizations, providing support in talent management, talent acquisition, and organizational development. Susan held senior leadership roles at Upgrade, Inc. as Senior Director and Director of People Operations from 2017 to 2020. Susan was a Human Resources Manager at Zenefits from 2015 to 2017. Susan has experience as a Lead (Sr.) Human Resources Manager at Pace in 2014, where they provided strategic HR guidance and executed solutions in various HR aspects. Prior to that, they worked as Sr. HR Manager at Shutterfly from 2008 to 2014, overseeing HR operations for multiple locations and managing a large temporary workforce. Susan began their career as an HR Director at Unique Home Designs, Inc. in 2006 and as an HR Business Partner at Mercer HR Consulting from 2005 to 2006.

Susan Trahan-Rankin has a Bachelor of Arts degree in Psychology from Arizona State University. Susan obtained this degree, although the specific start and end years are not provided. In terms of additional certifications, Susan has completed the "Diversity, Inclusion, and Belonging" program offered by LinkedIn in October 2022. Susan also obtained the "Voices 360" certification from Korn Ferry in November 2016. It is worth noting that Susan has a certification titled "Leadership Architect" from Korn Ferry, although the exact date of obtaining this certification is not specified.