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Natalie Burns is an experienced service and operations manager with a diverse background in the retirement living, safety, and facility services sectors. Currently serving as Service Manager at Churches of Christ in Queensland, Natalie has held significant leadership roles at Stockland Retirement Living, including National Services & Care Manager and National Portfolio Manager, where strategic initiatives led to improved occupancy rates and customer value propositions. Previous roles include General Manager positions at Spotless Facility Services, where operational stabilization and lean methodology resulted in profitability, and Northern Region General Manager at the National Safety Council of Australia, focusing on compliance and best practices in vocational education and training. Natalie's early career at News Corp included overseeing pre-press operations and leading a digital transformation project. Educational qualifications include a Certificate IV in Property - Real Estate from TAFE Queensland and other relevant training from the National Safety Council of Australia and the University of Tasmania.