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Pamela Soman serves as the Senior Vice President of Workers' Compensation Programs & Customer Experience at Chubb North America, a position held since January 1997. With a robust background in managing medical management teams and enhancing customer experiences, Pamela oversees a workforce of over 60 while focusing on quality assurance, regulatory compliance, and strategic planning. Throughout a notable career at Chubb, Pamela has successfully executed various initiatives, including a new medical management billing strategy and the implementation of cost-saving programs, while also leading teams across claims and operational transformations. Pamela's educational foundation includes a Bachelor of Science in Business Administration from the University of Wisconsin-Platteville, emphasizing marketing, management, and labor relations.