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Glaucia Souza has extensive experience in the insurance and marketing sectors, currently serving as a Gestor negócios at Chubb since August 2013, focusing on distribution through the broker channel. Prior to this role, Glaucia worked at ACE Group from August 2013 to July 2019 as a Senior Consultant, managing call center operations and overseeing the performance of outsourced firms against contracted SLAs. Earlier career experience includes a supervisory role at Tivit from March 2004 to June 2013. Glaucia holds a degree in Marketing from Unisul, completed between 2007 and 2010.