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Rismala S. is a Customer Success Executive at Chronicle since June 2024, leveraging experience in managing the full onboarding cycle and resolving client issues for seamless operations. Prior to this role, Rismala was a CX Specialist at Liven, focusing on optimizing client experience and providing support through HubSpot. Experience also includes serving as a CX Specialist at PT. Ichigo Indonesia Inti, delivering technical support via Zendesk and managing online reputation through social media. Previous positions with BEAU BAKERY involved business development, marketing planning, and client management, while a role at Traveloka as a Customer Operation Agent entailed handling flight and ground transport ticketing challenges. Rismala's career began as a Research Assistant for the Center For Tourism Destination Studies after graduating with a Bachelor's Degree in Travel Industry from Sekolah Tinggi Pariwisata Bandung in 2018.