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Matthew Smedick is an experienced Workforce Management Analyst with a robust background in optimizing staffing and enhancing operational efficiencies across various industries. Currently at Choice Home Warranty since January 2020, Matthew manages the Verint Monet WFM software and conducts in-depth data analysis to identify trends and provide actionable insights. Previously, at Fulton Financial Corporation and The Jay Group, Matthew successfully designed and implemented agent work schedules, analyzed call metrics, and managed workforce applications. Additional experience includes roles at Ripken Baseball as a Tournament Official and various positions in customer service, all contributing to strong analytical and interpersonal skills. Matthew holds a Bachelor of Science in Sport Management and Management from York College of Pennsylvania.