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Forrest Tsoi is an experienced hospitality professional with a focus on customer relations and revenue management. Currently serving as Assistant Manager of Customer Relations at Chinachem Group since September 2020, Forrest oversees financial reports, occupancy monitoring, and performance metrics for hotels. Prior to this role, Forrest was Revenue Manager at One-Eight-One Hospitality Management Limited, where responsibilities included establishing standard operating procedures and managing yield operations. Forrest's career at InterContinental Hotels Group includes positions as Reservations Manager and Assistant Reservations Manager, contributing to pre-opening teams for multiple hotel properties.