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Ying Hangyan, executive director, chief service officer. Joining Youzan in 2014, Ying Hangyan is responsible for the company’s overall customer service and compliance management, including providing “customer success” services for Youzan business such as post-payment implementation, management guidance, personnel training and recruitment, so as to achieve better referral and customer subscription renewal goals. Prior to joining Youzan, Ying Hangyan worked for Lexmark, China Resources Xinhongji, and TANG Education. Ying Hangyan holds a bachelor’s degree in economics and a master’s degree in engineering from Beijing Technology and Business University, majoring in management science and engineering.