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Claire Ann T. Yap, 65, Filipino, has been a member of the Board since October 1, 2020 as Independent Director. She currently does not hold any directorship position in any PSElisted company but she serves as Independent Director in the Bank subsidiaries CBSI and CBSC. She has over 30 years of experience in banking and finance in local and multinational organizations. She was the Senior Vice President and Head of Global Service Centre of Global Payments Process Centre, Inc., a Fortune 500 company and worldwide leader providing payments and financial technology solutions. She has also previously held executive leadership roles at Australia and New Zealand Banking Group Ltd./Metrobank Card Corporation and Hongkong Shanghai Banking Corporation and served as Chairman of the Credit Card Association of the Philippines from 2009 to 2010 and President from 2007 to 2009. A Certified Public Accountant, Director Yap graduated cum laude from the De La Salle University with a Bachelor of Science degree in Accounting. She has had various trainings on managing customer experience, credit card fraud and security, information security and data privacy, and corporate governance.