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Jake Ford currently serves as the Manager of Social Experience at Chime, leading a team responsible for social media response, moderation, and analytics strategy. Notable achievements at Chime include launching the @ChimeHelps support handle and growing superuser communities. Prior roles include Social Operations Lead at Chime, Senior Technical Customer Support Manager at Zeal, Customer Engagement Manager at Figure, and various positions at Stripe, where Jake managed community operations and user engagement strategies. Jake's extensive experience began at T-Mobile, where responsibilities ranged from overseeing social media teams to providing technical support. Jake is pursuing further education at Colorado State University Global, anticipating graduation in May 2026.