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Ben McBratney is an experienced professional in incident management and technical operations, currently serving as a Senior Incident Operations Manager and Technical Incident Manager at Chime since October 2022. Previously, Ben held the position of Incident Process Manager at PayPal, where responsibilities included enhancing incident management tooling and leading enterprise-wide training. At Braintree, roles included Technical Team Lead, overseeing incident management strategies and tool migration, and Incident Coordinator, responsible for developing a centralized incident response system. Early career highlights include campaign management at Promoboxx and systems integration consulting at Accenture. Ben holds a Bachelor of Science in Computer Science from Amherst College.