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Alex Thebert is a seasoned professional in customer success and organizational development with extensive experience across various sectors. Currently serving as a Senior Enterprise Customer Success Manager at Chili Piper since March 2021, Alex contributes to enhancing inbound conversion solutions for leading B2B companies. Concurrently, Alex is a board member at Gain Grow Retain, focusing on community growth in Customer Success. Prior roles include Customer Success Manager and Senior Implementation Manager at atSpoke, where Alex led AI-powered service desk implementations. Alex's diverse experience also encompasses advisory roles to C-suite executives and leadership positions in advocacy organizations, including serving as Executive Director for Save the Wild Upper Peninsula of Michigan and National Organizer for Physicians for a National Health Program. Alex holds a Bachelor's Degree in Urban and Public Affairs from the University of Illinois Chicago.