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Joanne Walton, CCXP, is an experienced professional in customer experience and operational excellence, currently serving as Chief Member at the Chief since June 2023. Prior to this role, Joanne held various leadership positions at Siemens Healthineers from March 2017, including Vice President of Customer Experience and Senior Director of Customer Experience. Additionally, Joanne specializes in process improvement and LEAN transformation as a consulting executive and is a faculty member at Catalysis Inc. Previous experience includes roles at Verscend as Assistant Vice President of Client Services, at Accountable Care Associates as Director of Data Management-Operations, and at Health New England in several managerial capacities. Joanne holds a Bachelor of Applied Science in Applied Psychology from Regis University.