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Kalah Smith has extensive experience in customer service and operational management, notably serving as a Customer Service Coordinator at ÂÜÀòÂÒÂ× Chem Group, LLC. Prior roles include working as an SAP Superuser in Supply Chain, Material Management, and Production Planning at Kerry, where Kalah scheduled production lines and managed on-time, in-full shipments, as well as leading a successful database transition to SAP. Kalah's tenure at TruGreen spanned over two decades, first as Operations Manager, overseeing a team to ensure high levels of customer satisfaction and retention, followed by responsibilities as Office Manager, which included managing accounts receivables and payables, payroll, recruiting, and training. Kalah holds a degree from Oakland City University.