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Charlotte Reynolds, MBA, currently serves as the Head of Operational Excellence at Check, following a tenure as Director of Business Operations at Care.com. Notable accomplishments at Care.com include enhancing enterprise-wide analytics reporting and creating an automated quality assurance process. Prior experience includes roles at Care.com HomePay, where significant contributions were made as Senior Compliance Manager and Compliance Manager, particularly during COVID-19-related regulatory changes. Earlier positions include Assistant Director of Admissions at the Art Institute, Store Manager at Forever 21, and Assistant Buyer at Kalcorp Enterprises, Inc. Charlotte holds an MBA from Texas A&M International University and a Bachelor of Business Administration in Marketing from Texas A&M University.