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Eduardo Valencia is a seasoned professional with extensive experience in customer service and operations management. Currently serving as Director of Store Operations at CNG Financial since January 2014, Eduardo provides leadership and expertise in operational policies. In addition, Eduardo has worked as a Call Center Supervisor at Sentry Insurance since July 2011, overseeing a team of Claim Technicians and ensuring comprehensive training in policies and procedures. Previous roles include Customer Service Supervisor at Diagnostic Laboratories & Radiology, GDC Customer Care Professional at American Express, Call Center Supervisor at Vangent, Inc., Senior Customer Representative at Bank of America, Store Manager at Hollywood Video, Customer Service Representative at Bally Total Fitness, and Community Coordinator Manager at Casa De Hermandad. Throughout these positions, Eduardo has consistently focused on enhancing customer satisfaction and operational efficiency.