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Kimberly Lovegrove is an accomplished professional with extensive experience in operations and strategic planning across the education and consulting sectors. Currently serving as the Director of Business Planning & Performance and Director of Business Operations at the Chartered Insurance Institute since March 2023, Kimberly also holds the position of Board Trustee & Co-Chair at The 93% Club. As an Independent Consultant and Coach at KSL Consulting, Kimberly specializes in organizational development, customer experience, and process design. Previous roles include Head of Candidate Success at Multiverse, Head of Admissions at Ambition Institute, and Chief Operating Officer at Navitas, where significant growth and strategic initiatives were achieved. Kimberly's career began at prestigious institutions such as Imperial College London and Massachusetts Institute of Technology, and academic qualifications include an MBA from thePower and degrees from UCL and the University of Maryland.