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Vanessa Lammens Coen is an accomplished professional with expertise in operational resilience and enterprise risk management, holding several key leadership positions. At Charles Schwab, Vanessa served as a Director and led the Operational Resilience Program Office, as well as managing people leadership. Prior to this, Vanessa held director-level roles in enterprise risk management and project management at Trust Company of America. Additionally, Vanessa contributed as a Manager of Business Project Services at Invesco US. Vanessa Lammens Coen earned a Bachelor of Science in Accounting from Colorado State University between 1987 and 1991 and holds certifications as a Project Management Professional (PMP), Certified Business Continuity Professional (CBCP), and ITIL Strategic Leader.