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Rahul Magan is a seasoned professional with extensive experience in client service and support, currently serving as Managing Director and Head of Client Service and Support at Charles Schwab since July 2018. Prior to this role, Rahul held various senior leadership positions at MetLife, where responsibilities included overseeing global customer care and transforming the omni-channel customer experience. Additional experience includes serving as Senior Vice President at Willis and holding multiple roles at McKinsey and Company focused on financial services strategy and operations. Educational credentials include a Doctor of Science and Master of Science in Chemical Engineering from Washington University in St. Louis, a Bachelor's degree in Chemical Engineering from the University of Mumbai, and participation in the Harvard Executive Leadership Program.