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Luis Zavala is a seasoned IT professional with significant experience in service delivery and technical operations. Currently serving as a Sr. IT Service Delivery & Telecom Specialist at Charles River Associates since February 2014, Luis has also held roles such as Service Desk Analyst at Kellogg Company and Technical Operations Analyst at Catamaran within a short timeframe in early 2014. Prior experience includes contributing to software and hardware asset management at McDermott Will & Emery, technical support at ShopperTrak, and operational tasks at Ladas & Parry LLP. Luis holds a certification as a Microsoft Computer Specialist from ComputerTraining.com, obtained in 2008.