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Rick Smith possesses extensive experience in quality assurance and operations within the media and technology sectors. Currently serving as Senior Director of Quality & Operations at Channel 5 since August 2013, Rick oversees quality assurance, change, and release management strategies, ensuring productivity and service quality. Previously, in roles at Sportech Plc, Rick managed online integration projects and technical operations, leading cross-functional teams and overseeing relationships with third-party technology providers. Earlier positions at Walt Disney Company, Jetix, and Sportal involved providing technical leadership, managing development teams, and implementing digital strategies. Rick holds a BA in Business Enterprise from the University of Wolverhampton and has a background in business and finance education.