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Thomas Palugan is currently the Head of Asia Pacific in-house agency at CHANEL, where Thomas is also the Global CRM & data director. Thomas previously worked as a Chief Data Officer at BETC Digital and held the position of Head of Customer Intelligence at MRM//McCann. Throughout their career, Thomas has gained experience in data management, CRM, and customer experience within various industries, including luxury and consumer products. Additionally, Thomas has a strong educational background in datamining and econometrics.