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Sandrine Dai is a seasoned professional in digital innovation and retail management, currently serving as the Head of Digital Platform & Innovation at CHANEL. With a robust background at PwC, Sandrine has held positions such as Senior Manager for Retail & Consumer and Senior Manager in Customer & Innovation specifically for Luxury and Consumer Goods. Prior roles include Manager and Senior Associate in the same sectors, showcasing extensive expertise in customer operations. Sandrine’s academic credentials include a Master of Science in Management from London Business School and studies at ESSEC Business School.