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Kirill Petrov possesses extensive experience in customer experience and client care across various leading organizations in the Asia Pacific region. Currently serving as the Head of Client Care at CHANEL, Kirill previously held multiple key positions at DFS Group Limited, including Senior Director and Director of Customer Experience. Kirill also contributed as a Mobility Consultant and Intercultural Training Coordinator at Crown Relocations, and gained initial professional experience as an ESL Teacher and Management Trainee. Kirill holds a Bachelor of Business Administration in International Hospitality Management from NHL Stenden and completed a Mandarin Chinese language course at Shenzhen University.