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Joi Duncan is a seasoned professional with extensive experience in product support and customer solutions within technology organizations. Currently serving as a Product Specialist at Chan Zuckerberg Initiative since May 2020, Joi has contributed significantly to teacher support and engagement. Prior experience at Clever Inc. included roles as a Senior Technical Support Specialist, where a Tier 3 support model was built, and as a Product Liaison, facilitating collaboration between product development and support teams. Previous internships at Outward Bound California, New Sector Alliance, Wedu Global, and Galileo Learning provided a diverse skill set in marketing, development, and leadership. Joi holds a Bachelor’s Degree in Psychology from UC Santa Barbara.