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Jack Owen is an experienced professional currently serving as a Service Desk Analyst at CGI since July 2024. Prior to this role, Jack held various positions including Customer Provisions Manager and Senior Quality Officer at Fedcap from October 2021 to December 2023. Jack has also worked as an Associate Consultant at Austin Fraser and as a Food Server at Miller & Carter and Beefeater Restaurants, demonstrating strong customer service and sales skills. In addition, Jack has experience in the hospitality industry as a Bar Supervisor at Bill's Restaurants and as a Barista, where effective time management and customer engagement were key. Jack is a graduate of the University of Reading, holding a BA in Philosophy and Artificial Intelligence.