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Pedro E. has extensive experience in the monitoring and alarm industry, currently serving as an Affiliate Manager at Consolidated Fire Protection since November 2016. Prior to this role, Pedro E. was the Monitoring Center Manager at National Monitoring Center from January 2009 to October 2016, where responsibilities included training and managing a large team, enhancing alarm and call traffic management procedures, and reporting performance data to executive management. Additionally, Pedro E. worked as a Monitoring Center Lead at G4S from March 2006 to December 2008, overseeing monitoring operations for offenders, supervising customer service representatives, and managing high volumes of calls while ensuring security and confidentiality.