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A seasoned operations professional with 18+ years of experience in the ecommerce industry relating to customer service, financial services & fraud prevention domains. He has a demonstrated history of driving results, solving problems with a strong execution mindset. He has been actively involved in strategic planning to grow the teams, run projects of organizational importance, and mentor associates and junior managers to move to leadership roles. He has successfully on-boarded, implemented & took ownership for many critical client projects at CES.