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Nick Masch is a Senior Manager of Customer Success at Certn, where Nick spearheads exponential growth in customer satisfaction, retention, and revenue. Prior to their current role, Nick worked at Sterling as an Enterprise Client Success Partner, at BirdEye as a Project Manager, at Tact.ai as a Manager of Enterprise Sales Development and Sales Operations, at Act-On Software as a Senior Sales Development, and at 49er Communications as an Account Manager. Nick is dedicated to delivering the best experience for customers and has a strong background in customer success and sales development.