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Daniela Pereira Dos Santos is a skilled professional with diverse experience in customer relationship management and digital marketing, currently serving as an Analista de CRM Jr at Certisign since April 2018, focusing on automated customer journeys and social media management. Previous roles include back-office support, fraud prevention, and customer service, with experience in data analysis and service quality audits. Past internships and assistant positions in logistics and administrative roles have contributed to an extensive background in operational support. Daniela holds several degrees, including a Bachelor's in Business Administration from Anhanguera Educacional and a specialization in digital communication strategies from Senac.