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JJ Franco has a diverse work experience, starting with their current role as a Support Specialist at CertifID from April 2023. Prior to this, they worked at BRANDED as a B2B Operations Project Manager for OTOTO Designs from January 2022 to February 2023, and as a Customer Experience Manager for Puracy from January 2021 to January 2022. Before joining BRANDED, JJ worked at Heart Creative as a Client Account Manager from August 2018 to January 2021. They also have experience as a Co-Franchise Owner at Cruise Planners from January 2016 to July 2018, and as a Senior Sales Lead at DriveTime from January 2014 to December 2015. JJ's earlier work experience includes roles such as Co-Chair/Event Coordinator at Texas State University P.A.L.M from September 2012 to September 2014, Peer Mentor at Texas State University from March 2013 to May 2014, and President at Texas State University Ambassadors from May 2012 to May 2014.

JJ Franco earned a Bachelor of Science (BS) degree in Psychology in the years 2009 to 2014 from Texas State University. During the same period, they also pursued Microbiology and completed coursework in Microbiology, General. Additionally, JJ Franco obtained several certifications in October 2020, including Google Analytics for Beginners from Google and Inbound Marketing as well as a Social Media Marketing Certification from HubSpot.