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Franchesca O. has a diverse work experience spanning over a decade. Franchesca most recently worked at Certificial as a User Support Specialist, where they played a key role in transforming the insurance verification process by using real-time data. Prior to this, they worked at UserZoom as a Product Support Specialist, providing support for a UI/UX testing platform and collaborating with support engineers to resolve issues. Franchesca also has experience working at Amazon, where they served as an Amazon Flagship Support Specialist, managing customer relationships and exceeding performance standards. Franchesca has also worked at oDesk as a Group Manager, implementing policies and procedures to improve operations, and at Philippine Airlines as a Reservations Agent, contributing to increased sales. Franchesca's early work experience includes a role as a Cafe Attendant at CyberNet Ormoc City, where they provided exceptional customer support and demonstrated technical expertise in troubleshooting.

Franchesca O. graduated from the System Technology Institute Philippines with an Associate degree in Computer Electronics and Technology. Franchesca'sfield of study was Computer Engineering. Franchesca also holds additional certifications including UserZoom Advanced Certification from UserZoom, Good Vibes, Good Life (Blinkist Summary) from LinkedIn, IT Service Desk: Service Management from LinkedIn, Leading with Kindness and Strength from LinkedIn, Salesforce Essential Training from LinkedIn, UserZoom Core Certification from UserZoom, and Computer Electronics and Technology from STI College. The obtained months and years for the additional certifications vary.