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Bastien Tomas is a seasoned professional with extensive experience in global service programs and governance, currently serving as the Senior Manager for Global Service Programs at Cepheid since October 2018. Responsibilities include managing service and support business development for the EMEA region and overseeing three global functions within the Customer Care department. Prior roles at Cepheid included Manager of Global Service Programs & Governance and Program Manager for Global Distributor Enablement. Bastien's earlier experience includes positions at Airbus Group Inc. as an IT Technical Writer and various management roles within Airbus's SAP services, focusing on operational improvement, change management, and incident management. Bastien holds a Master's degree in Computer Systems Networking and Telecommunications and a Bachelor's degree in Mathematics and Computer Science from Université Paul Sabatier Toulouse III, along with a CORe Credential of Readiness from Harvard Business School Online.