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Andrew Nguyen has eight years of work experience. From 2013 to 2014, they worked as a Customer Service Representative at EXPRESS, a Courier at Caviar, Inc., and a Food Server at Siam Royal. From 2014 to 2016, they worked as a Customer Support Specialist and Lead Customer Support Specialist at Jam City. From 2017 to 2019, they worked as a Quality Assurance Specialist at Collabera Inc. From 2019 to 2020, they worked as a Team Lead: Enterprise Support Operations at Wipro Limited. Andrew is currently working as a Technical Support Comms Rep - Implementation Support at ServiceNow, and will be transitioning to a Customer Support Lead at CENTRL Inc in 2022.

Andrew Nguyen attended San Francisco State University from 2013 to 2016, where they earned a Bachelor's Degree in Management Information Systems. In 2017, they completed a Certificate in Product Management from Charles Du's Product Management Course. In October 2021, Andrew obtained a Certified Scrum Product Owner (CSPO) certification from the Scrum Alliance. Andrew also obtained The Complete Product Management Course certification from productcharles.com in August 2017.