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Carolyn Reed is a seasoned professional with extensive experience in the retail electric market, currently serving as a Retail Market Advocacy Representative at CenterPoint Energy since November 2003. In this role, Carolyn specializes in retail transaction issues within the restructured Texas electric market, focusing on the development and maintenance of EDI/XML standards to support electronic transactions. Previously, Carolyn worked as an EDI Transaction Business Analyst Specialist, coordinating retail transactions across various platforms. Additionally, Carolyn is a lead and background singer at NewLife Tabernacle and has experience as a Business Analyst at Questia Media, where data analysis and operational compliance monitoring were key responsibilities. Carolyn holds a Bachelor of Science degree in Business from Texas A&M University, earned in 1998.