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Michael Rios is an experienced professional in customer service and account management within the healthcare sector. Currently serving as a Provider Account Manager at Centene Corporation since September 2022, Michael previously held the position of Customer Service Team Lead at Memorial Hermann Health System, where responsibilities included supervising call activities, managing team schedules, and overseeing a Quality Assurance program. Additional experience includes roles at Kelsey-Seybold Clinic, UnitedHealth Group, Chase, and DHL, where key achievements involved enhancing customer service operations and training team members. Michael is pursuing an Associate of Science degree at San Jac, expected to be completed in May 2024.