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Kaydia Lao, PMP, has extensive experience in claims management and business analysis, currently serving as Claim Configuration Manager at Centene Corporation since September 2015, after progressing through multiple roles including Project Lead Business System Analyst and Business Analyst positions. Prior experience includes working as Sr. Claims Auditor at Avesis, where responsibilities involved ensuring the accuracy of audit reports, and completing a healthcare information technician internship at John C. Lincoln Health Network, focusing on medical claims processing and electronic billing transformations. Educational qualifications include a Master of Science in Business Administration and Management from W. P. Carey School of Business at Arizona State University, a Bachelor of Science in Health Policy from Arizona State University, and an Associate degree in Health Information Technology from Phoenix College.