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Janet Schmitt is a highly experienced professional in customer service and partner management, currently serving as Partner Network Manager at FireKing Security Group since November 2015. In this role, Janet focuses on coaching agents for exceptional customer experiences, developing continuous training programs, and enhancing new-hire onboarding. Previous roles include Customer Service Lead, where Janet achieved significant revenue increases and improved client relations, and Customer Service Representative at The Cellular Connection, recognized as the MVP representative for outstanding sales performance. Janet holds a Bachelor of Science in Business with Project Management from the University of Phoenix, earned between 2018 and 2021.