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Cesia De la Garza is a seasoned Customer Experience Manager at CEMEX, with a focus on enhancing client interactions through technology and innovative service strategies since February 2016. Prior roles at CEMEX include Customer Experience Leader and Strategic Planning Advisor, where Cesia successfully implemented customer-centric initiatives and executed strategic projects that demonstrated financial benefits. Cesia's career began with a competitive trainee program at CEMEX, complemented by consulting roles at GRUMA and Química Góncal, focusing on operational and process improvements. Cesia holds an MBA from EGADE Business School and a Bachelor's degree in Industrial Engineering from Tecnológico de Monterrey, alongside additional education from HEC Montréal.