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Yugen Rao Gangiah is a Senior IT Support Engineer at Cegal since March 2023, bringing extensive experience in IT support and management. Previously, Yugen served as Operation Team Lead for the Advanced Desktop Support Team at Wipro Limited from March 2021 to March 2023, overseeing operations in Malaysia and Poland. Prior roles include positions at IBM, where Yugen was a Centralized Technical Support Engineer, Remote Support Engineer, and Technical Support Specialist. Yugen also worked as an Associate Global Support Engineer at E2open and as a Human Resources Officer at Sankalp Semiconductor. An early career role included an internship at Leopad Group, combining IT support and HR responsibilities. Yugen holds a Bachelor of Business Administration from INTI (2016-2018). Skills include management, technical support, service delivery, and proficiency in ITIL and Microsoft Office applications.