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Johanne Smith is a seasoned professional with over 20 years of experience, including more than 13 years in sales management. Currently serving as Customer Experience Director at CCS Media Limited since October 2007, Johanne has a proven track record of exceeding sales targets, driving revenue growth, and empowering high-performing teams, particularly through the leadership of Sales Account Directors. As one of the founding members of the Manchester Branch, Johanne successfully developed a business from scratch and built a robust portfolio of long-term customer relationships. Prior to this role, Johanne held positions as Corporate Business Manager and Account Manager at IT247.com from February 2006 to September 2007.