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Laura Farrell has been working in various roles related to call center management, sales, and real-time analysis. Currently, Laura is serving as an Engagement Manager at CCMA | Call Centre Management Association. Prior to this, Laura worked as a Real Time Analyst at Studio Retail Limited and as a Sales and Retentions Manager at Paymentshield. Laura's extensive experience in the industry showcases their expertise in managing sales, analyzing real-time data, and engaging with customers effectively.