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Shiksha Bhogal is an experienced professional in operations management and customer service, currently serving as a Senior Operations Manager at CCI South Africa since January 2023. Shiksha also holds the position of Director at Taurean Investments, a role held since March 2017. Previous roles include General Manager at Talksure from September 2020 to October 2022, Senior Operations Manager at Capability BPO from January 2019 to August 2020, and Operations Manager at CCI Altice in 2018, specializing in international inbound customer services. Shiksha boasts a rich background in the contact center industry, having been Divisional Head of Outbound at Rewardsco and previously working with Talkingshop as a Sales & Development Coach. Educational qualifications include various certifications in operations management, short-term insurance, and digital marketing from recognized institutions.