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Jim Vorwald has a diverse work experience in the technology industry. Jim started their career at Cincinnati Bell Technology Solutions (CBTS) in 2003 as a Director of Operations, where they managed data network operations for a global Fortune 100 customer. From 2004 to 2015, Jim held various leadership positions at CBTS, including Program Director and Vice President of Solution Delivery. In these roles, they managed large programs and teams of consultants, overseeing solution development and service delivery for Fortune 10 and Fortune 100 customers. Since joining CBTS in 2015, Jim has served as Vice President of Solution Design & Management and Vice President of Cloud Solutions, responsible for designing and managing business solutions and leading the cloud solutions division. In 2018, they were promoted to Vice President of Service Delivery & Operations, where they led a 300-person organization, implementing ITSM, Agile, OGSM, and Continual Improvement disciplines to improve service delivery metrics and customer experience for CBTS. Throughout their career, Jim has proven himself as a strategic leader, driving efficiency, effectiveness, and revenue growth for the company.

Jim Vorwald holds an MBA degree in Information Systems from Xavier University - Williams College of Business, which they obtained from 1991 to 1995. Prior to that, they earned a BSBA degree in Information Systems from the same institution, completing their studies from 1976 to 1980. In addition to their formal education, Jim Vorwald has obtained several certifications, including "Communicating about Culturally Sensitive Issues," "Confronting Bias: Thriving Across Our Differences," and "Unconscious Bias" from LinkedIn. Jim has also pursued certifications in CCNA, ITIL Foundations, and Project Management, although specific details such as the institution and the obtained dates are not provided.