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David Drew is an experienced Systems Engineer currently working at Cayuga Medical Center at Ithaca since July 2007, where responsibilities include supporting approximately 1,200 computer users, managing projects, and setting up and deploying PCs, laptops, and printers across multiple locations. Prior to this role, David served as Supervisor of Helpdesk North America at Dresser-Rand Company, managing a team that supported around 2,800 computer users and overseeing complex hardware and software issue resolutions. David also has a background as a Senior Computer Technician at Glacier Lakes Computer Systems and has held various food and beverage management positions earlier in the career. A veteran of the United States Navy, David holds a Bachelor of Professional Studies in Business Management from SUNY Empire State College and an Associate of Occupational Studies in Computer Repair Technology from Corning Community College.