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Charlotte Cheng has held a variety of roles in their career. In 2020, they joined Cavai® as Creative Lead, APAC and Conversation Designer, APAC. From 2013 to 2018, they were with The Learning Lab, where they held the roles of Creative Lead, Senior Associate, Marketing and Communications, and Management Associate, Branding. In 2012, they were an Illustrator for Oregon Daily Emerald, and in 2011 they were a Designer/ Illustrator for Ethos Magazine. In 2012, they were a Sales Assistant for Touch The Toes, and in 2009 they were a Television Emcee for Mediacorp Pte Ltd.

Charlotte Cheng obtained their high school diploma from Singapore American School in 2009. Charlotte then attended University of Oregon and earned a Bachelor of Arts (B.A.) in Journalism and Communication in 2013. In 2019, they obtained a Design & Orchestrate Marketing Campaigns Using Adobe Campaign Classic certification from Adobe. In 2020, they obtained a Conversational Marketing Certification from Drift, a Google Ads Display Certification from Google, and a Google Analytics Individual Qualification from Google.