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Susanna M. has a diverse work experience spanning multiple industries. Susanna began their career at Ascent Media as a Customer Service Representative, providing technical support for commercial receivers and major broadcast satellite systems. Susanna then joined United Service Source Inc as a Customer Service Representative, where they were responsible for creating and updating tickets, dispatching work orders, and supervising Regional Field Engineers. Susanna later became a Project Coordinator for Samsung Television Repair & Appliance, serving as the main liaison between customers, management, and technicians. Susanna also worked as a Technical Support for Electronic Repair, identifying and solving technical issues.

Susanna joined Volt as a Front Desk Receptionist for 3M Cogent, where they welcomed visitors, directed calls, and provided instructions to employees and visitors. Susanna then took on the role of Maintenance/APS Contract Coordinator, providing quotes, creating invoices, and reconciling accounts. Susanna also worked as an Administrative Assistant, assisting with data entry, scheduling meetings, and handling confidential information.

Susanna continued their career at Global Access World-Wide Entertainment Visas as an Office Administrator and International Visa Administrator. In these roles, they provided administrative support for the International Visa Department, prepared and coordinated visa applications and documents, and exercised proper phone etiquette with high-profile clientele.

Susanna then joined GlobalWide Media as an Office Administrator, where they were rated as one of the Best Companies to Work for in Los Angeles. Susanna later became a Human Resources Coordinator, responsible for coordinating HR activities. Currently, Susanna is working at Causal IQ as a Human Resources Generalist.

Susanna M. completed their high school education at Palm Bay Magnet High School, where they obtained a High School Diploma. Susanna then pursued further education at Eastern Florida State College, where they completed a College Credit Certificate in Help Desk Analyst. Currently, they are enrolled at Santa Monica College, pursuing an Associate of Arts degree.

In addition to their formal education, Susanna M. has obtained various certifications related to leadership, HR management, diversity and inclusion, and professional communication. Susanna obtained these certifications from institutions such as Pryor Learning | Fred Pryor Seminars | CareerTrack and LinkedIn. Some of the certifications they hold include "Leadership, Team-Building and Coaching Skills for Managers and Supervisors," "How to Communicate with Tact and Professionalism," and "Understanding and Supporting ADHD Colleagues in the Workplace." These certifications reflect their commitment to continuous learning and professional development.