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Bill Wood is an experienced IT professional currently serving as an Atlassian Expert at catworkx since March 2022. Previous roles include National Duty Manager at IBM, where responsibilities involved managing customer and vendor escalations and ensuring compliance with service level agreements. Bill has also served as an ISD Engineer I and ISD Coordinator II at Navy Federal Credit Union, focusing on enterprise messaging and collaboration, along with a variety of internships in information technology and management information systems. Bill holds an Associate of Science degree in Computer Information Technology from Pensacola State College and a diploma with a technical certification in Information Technology from West Florida High School of Advanced Technology.