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Laura Baker is a seasoned professional with over 20 years of customer service and sales experience. Currently serving as a Family Service Counselor at Catholic Cemeteries since January 2019, Laura brings a strong desire to positively impact people's lives. Prior experience includes roles at Ingram Micro, where Laura held titles such as Channel Account Specialist II and Team Lead for both Blue and Red Pods, managing operations, coaching new hires, and developing relationships with key vendors. Earlier career experience includes an Assistant Manager position at Sears Automotive, where Laura effectively liaised between repair technicians and customers, while driving sales and implementing innovative programs. Educational background includes a Bachelor of Arts in Psychology and Human Services from the University at Buffalo.