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Xavier Chaverri is an experienced professional with a strong background in customer delivery and technical support. Currently serving as a Customer Delivery Manager at Catalina USA since October 2018, Xavier previously held the position of Senior Campaign Specialist. Prior experience includes working at Hewlett Packard Enterprise as a Software Support Backline, providing technical assistance for UCMDB HPE software. At Experian, Xavier served as an Analyst Senior in Client Services, managing and standardizing client databases for campaigns. Xavier also worked as a CS Rep Trainer at ManSat, where responsibilities included training new hires and enhancing employee knowledge, and as a Customer Service Representative at Sykes and TACA, focusing on customer support and direct client relations. Xavier Chaverri holds a System Technical Engineer degree from Universidad de Costa Rica and a Bachelor's degree in Systems Engineering from Universidad Latina de Costa Rica.